Remote Customer Service Representative – Starting January 2023

December 23, 2022

By Edet

Remote Customer Service Representative – Starting January 2023

ob Description

New Year, New Me, New Job: January 2023

Paramount is seeking new remote customer care agents to start working in JANUARY 2023 !!! We are looking for someone who is experienced, driven, and has a positive attitude. If this is you, please read below and apply !! 🙂 After you have applied I will send you a n email for the next steps in the hiring process.

Where: Remote

Start Date: January 2023

Pay: $14/hour (paid weekly, every Friday!)

Production Hours (Fulltime, 40 hours per week):

Monday through Friday
9:00 AM to 5:30 PM Eastern Time (schedules could fluctuate after 2 weeks of training!)
8:00 AM to 4:30 PM Central Time
- No nights or weekends!!

Job Details

Outbound calls to medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period
Develop a positive rapport with site contacts and be customer service point of contact for site contacts
Scheduling of chart retrieval via Electronic Medical Record options or requesting the office fax or mail in requested chart copies
Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion dates
Ownership, management, and monitoring of the chart retrieval process

Productivity Goals:

10 calls and 3 schedules PER HOUR, every hour, in order to be on pace to hit the minimum daily requirement of 73 calls and 24 schedules
36 calls and 12 schedules by 1 pm each day in order to be on track to hit production.

REQUIREMENTS:

MUST have 1 year of call center experience
Strong verbal and written communication skills
STRONG computer skills (Experience with Dual Monitor Screens, Microsoft Excel)
Healthcare experience (Preferred)
Ability to pass a background check and drug screening within 48 hours of accepting the position
Must have your own internet router or modem that is located close to your workspace

#corp