Remote Customer Service Representative – Starting January 2023

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By Edet

Remote Customer Service Representative – Starting January 2023

ob Description


New Year, New Me, New Job: January 2023

Paramount is seeking new remote customer care agents to start working in JANUARY 2023 !!! We are looking for someone who is experienced, driven, and has a positive attitude. If this is you, please read below and apply !! 🙂 After you have applied I will send you a n email for the next steps in the hiring process.

Where: Remote
Start Date: January 2023
Pay: $14/hour (paid weekly, every Friday!)
Production Hours (Fulltime, 40 hours per week):
  • Monday through Friday
  • 9:00 AM to 5:30 PM Eastern Time (schedules could fluctuate after 2 weeks of training!)
  • 8:00 AM to 4:30 PM Central Time
    • No nights or weekends!!
Job Details
  • Outbound calls to medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period
  • Develop a positive rapport with site contacts and be customer service point of contact for site contacts
  • Scheduling of chart retrieval via Electronic Medical Record options or requesting the office fax or mail in requested chart copies
  • Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion dates
  • Ownership, management, and monitoring of the chart retrieval process
Productivity Goals:
  • 10 calls and 3 schedules PER HOUR, every hour, in order to be on pace to hit the minimum daily requirement of 73 calls and 24 schedules
  • 36 calls and 12 schedules by 1 pm each day in order to be on track to hit production.
  • MUST have 1 year of call center experience
  • Strong verbal and written communication skills
  • STRONG computer skills (Experience with Dual Monitor Screens, Microsoft Excel)
  • Healthcare experience (Preferred)
  • Ability to pass a background check and drug screening within 48 hours of accepting the position
  • Must have your own internet router or modem that is located close to your workspace

Paramount Staffing, LLC



Carolina, SC