Remote Customer Service Representative needed for an 18-month contract (could go permanent) for the leading manufacturer of Ion implanters in the world located in Austin, Texas.
Work Shift:
11:30 A.M. to 8:30 P.M. CST. Monday – Friday. After full training a weekend day will be required on a rotational basis.

What you need to bring to the Table:

• Bachelor’s degree OR equivalent working experience
  Master degree is a plus
• Strong communication skill – written and spoken (Ability to Use Positive Language)
  Knowledge of product or service
• Strong spoken and written English
• Additional language skill – for multiple region support
• SAP/CRM/ Supply chain process knowledge is a plus

What you will be doing

• “One Stop Shop” for customers for any type of Services requests.
• This includes Service Agreement Customers, TKM, On Demand Customers or Labor dispatch. Face of Company for 24×7 call center support.
• Responsible for resolving customer issue from beginning to end.
• Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
• Responsible to process and maintain customer request via emails and phone call in SAP CRM System
• Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system
• Responsible in managing customer escalation by working closely with internal stakeholders
• Required to use existing procedures to problem solve customer escalation and follow up
• Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders

What’s In It For You?

• We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations.
• Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada.
• Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.
• Medical, Dental & Vision Benefits
• 401K Retirement Saving Plan
• Life & Disability Insurance
• Direct Deposit & weekly epayroll
• Employee Discount Program’s
• Referral Bonus Program’s

What are you waiting for APPLY:
Guaranteed Overtime
Open to working weekend hours

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.