REMOTE Call Center Representative $17/hr Interview NOW!!!!

REMOTE Call Center Representative $17/hr Interview NOW!!!!

Job Description

MMC is looking for you!!! Interview NOW!!!

Testing required. Video Interview!! Equipment Provided

                                                    **If interested please send resume to: sjimenez@mmcgrp.com **

Remote Help Desk/Call Center

Pay Rate $17.00 hr.

Training:  Monday through Friday 8 am to 5 pm for 2 weeks; first day required to be on site.

Regular schedules to choose from Monday through Friday:

7:15 am to 4:15 pm

8:30 am to 5:30 pm

9:30 am to 6:30 pm

9 am to 3 pm

or 6 hour preference

Job Description:

  • Under general supervision provide first level application problem resolution to end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment, via telephone and email.
  • Assist end users with login support, registration, password resets, troubleshooting general error messages and support navigating through the application.
  • Answer general questions on application content.
  • Escalate trouble tickets as needed.
  • Properly note, categorize and log tickets.
  • Support ad hoc requests as needed.

Essential Skills Required:

  • 1 year experience working in a fast past call center environment
  • 6-month minimum experience working within a technical support or helpdesk role
  • Knowledge of desktop operating systems, various software applications, and basic hardware for PC, Internet technologies, and products
  • Must be strong in MS Office Suite, specifically Excel
  • Must be able to sit for prolonged periods of time in front of a computer
  • Problem-solving skills and patience to instruct callers on the steps to take to resolve their technical problems
  • Must have the ability to listen and ask questions to identify the root cause of the caller’s issue
  • Knowledge of Microsoft OS
  • The ability to work both independently and with a team
  • Excellent communication skills. Ability to effectively communicate both verbally and written with customers, team members, and management
  • Excellent customer service skills that incorporate courteous call etiquette and professionalism
  • Ability to work in a fast-paced environment and adapt quickly to changes in processes and procedures
  • Knowledge of ticketing systems and thorough documentation of resolution and assistance to customers (Remedy is a plus)

Company Description

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

MMC Group

 

Address

San Antonio, TX

USA

Industry

Business

APPLY NOW

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