Recruiting Now: Security Command Centre Console Operator Wanted

Hello, we are recruiting.

ICTS are in the process of recruiting full time experienced Console Operator to operate on our contract with a high profile financial institution in the City of London. The position requires dedicated security professionals who are able to maintain high standards of performance, discipline and appearance. Successful candidates will have a proactive approach to security and a will be able to fit into a team that performs to high standards.

Current rate of pay is £13.85 per hour, rising to £17.50 per hour from the 1st January 2023.

Key Roles and Responsibilities

  • Work as part of the team in a Global Security Command Centre.
  • Deputy to the Global Security Command Centre Supervisor.
  • Assisting the supervisor with running of the shift and the Global Command Centre.
  • Liaise directly with the client on regular basis.
  • First point of contact for the client staff, vendors and visitors in case of security, access control and safety matters.
  • Monitor and respond to global events and incidents that may impact the client in over 70 locations across the globe.
  • Manage incidents locally in the London office (EMEA HQ, with over 3000 tenants).
  • Support Enterprise Security during crisis and incident management globally.
  • Monitoring global intelligence, assess and escalate to the duty Regional Security Manager.
  • Communicate with travellers when appropriate.
  • Assist business travellers with receiving medical, security and travel support.
  • Monitor and respond as directed to any alarm activations (Scada / Ccure).
  • Assist with CCTV / DVR checks and reports.
  • Monitoring of CCTV and alarm systems in a Global Command Centre.
  • Access control management EMEA.
  • Identify, respond and escalate any security systems faults as per SOPs.
  • Management of Lost & Found.
  • Staff training and development.
  • Carry out daily, weekly and monthly tasks and reports.
  • Assist with any role as required by the management.
  • Maintenance of Client and ICTS quality control standards and company procedures.
  • Ensure the safety of staff, visitors, property, assets, travellers and reputation.
  • Act within the authorities set out by ICTS management and the company’s working procedures.
  • Promote ICTS (UK) Ltd and the client in a positive manner.
  • Undertaking other reasonable security functions as required by the security management team and client.

Application Criteria

5 year checkable background.

3-5 years of experience in the corporate security industry.

Experience working in the financial industry in a security role.

Good knowledge of operating the C-Cure software.

Good knowledge of operating the Victor software.

Able to pass a Criminal Record Check to the required standard

Documentation to prove eligibility to work within the UK, if applicable.

Excellent command of English – both oral and written.

Computer literacy.
SIA License (Security & CCTV).

First Aid at Work.