Owner Services Representative (remote)

Owner Services Representative (remote)

Job Description

Salary: DOE
**Previous aviation experience REQUIRED for this role**

 

Title:                          Owner Services Representative

Reports To:               Vice President of Sales & Owner Services

Location:                   Remote

 

POSITION SUMMARY:

The Owner Services Representative (OSR) is a member of the Flight Operations Center (FOC) and is tasked with serving as the primary liaison with managed aircraft owners and/or their representative(s). The role also includes client interaction and servicing activities. A successful Owner Services Representative (OSR) will develop strong internal and external working relationships.

 

ESSENTIAL RESPONSIBILITIES: 

  • Promptly respond to quote requests from owners for Part 135 flights operated on executive/business aircraft – including outside of normal business hours
  • Issue charter contracts and coordinate payments/financial reconciliation
  • Schedule and coordinate Part 91 flights when requested/required by managed aircraft owners and/or their representative(s)
  • Thoroughly document service requirements and coordinate with flight operations
  • Perform coordination of services for contracted trips, including communication with flight operations, brokered operators, and vendors
  • Ensure proper day-of-operation communications with client(s), including times outside of normal business hours
  • Sourcing and negotiation of brokered/supplemental aircraft for Part(s) 91/135 trip(s)
  • Analyze schedule(s) for fleet optimization/utilization
  • Utilize industry experience to suggest improvements to sales, marketing, customer service and other business functions
  • Record and report all complete/incomplete work in company management applications such as Avianis, TripGrade

COMPETENCIES:

  • Effectively and efficiently work independently and remote
  • Excellent written and verbal communication abilities
  • Well organized with extreme attention to detail
  • Ability to thrive in a fast-paced and high stress environment
  • Ability to build and maintain successful and fruitful internal and external relationships
  • High degree of confidentiality and discretion
  • Ability to act as an internal and external ambassador of the Keystone/Elevate brand(s)

 

REQUIRED EDUCATION/EXPERIENCE: 

  • Bachelor’s Degree or equivalent work experience
  • Must have Aviation experience
  • Experience of 2+ years with executive/business jets strongly preferred
  • Experience of 2+ years in sales and/or customer services
  • Solid ability to use standard office productivity software
  • Legal right to work permanently in the United States.

 

POSITION TYPE:

  • This is a remote position, assigned to one of the established work shifts within the Flight Operations Center (FOC) which may/will include weekend and evening hours, as required/needed, and frequent work hours beyond forty (40) hours per week.

TRAVEL:

  • Some travel required in this position

Elevate Holdings Inc

 

Address

Los Angeles, CA

91406 USA

Industry

Finance and Insurance

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