Title:                          Owner Services Representative

Reports To:               Vice President of Sales & Owner Services

Location:                   Remote

POSITION SUMMARY:

The Owner Services Representative (OSR) is a member of the Flight Operations Center (FOC) and is tasked with serving as the primary liaison with managed aircraft owners and/or their representative(s). The role also includes client interaction and servicing activities. A successful Owner Services Representative (OSR) will develop strong internal and external working relationships.

ESSENTIAL RESPONSIBILITIES: 

• Promptly respond to quote requests from owners for Part 135 flights operated on executive/business aircraft – including outside of normal business hours
• Issue charter contracts and coordinate payments/financial reconciliation
• Schedule and coordinate Part 91 flights when requested/required by managed aircraft owners and/or their representative(s)
• Thoroughly document service requirements and coordinate with flight operations
• Perform coordination of services for contracted trips, including communication with flight operations, brokered operators, and vendors
• Ensure proper day-of-operation communications with client(s), including times outside of normal business hours
• Sourcing and negotiation of brokered/supplemental aircraft for Part(s) 91/135 trip(s)
• Analyze schedule(s) for fleet optimization/utilization
• Utilize industry experience to suggest improvements to sales, marketing, customer service and other business functions
• Record and report all complete/incomplete work in company management applications such as Avianis, TripGrade

COMPETENCIES:

• Effectively and efficiently work independently and remote
• Excellent written and verbal communication abilities
• Well organized with extreme attention to detail
• Ability to thrive in a fast-paced and high stress environment
• Ability to build and maintain successful and fruitful internal and external relationships
• High degree of confidentiality and discretion
• Ability to act as an internal and external ambassador of the Keystone/Elevate brand(s)

REQUIRED EDUCATION/EXPERIENCE: 

• Bachelor’s Degree or equivalent work experience
• Must have Aviation experience
• Experience of 2+ years with executive/business jets strongly preferred
• Experience of 2+ years in sales and/or customer services
• Solid ability to use standard office productivity software
• Legal right to work permanently in the United States.

POSITION TYPE:

• This is a remote position, assigned to one of the established work shifts within the Flight Operations Center (FOC) which may/will include weekend and evening hours, as required/needed, and frequent work hours beyond forty (40) hours per week.

TRAVEL:

• Some travel required in this position