Ocean Import Agent I

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By Edet

Ocean Import Agent I

Position Summary:



If you’re eager to become part of a leading global supply chain logistics company that provides an array of services this job opportunity is for you! Our Ocean Import Agent 1 position is an entry level role that comes with a structured training and support framework that will help you accelerate your career growth and learn about logistics while working for an industry leader. Successful employees will be presented with opportunities for advancement and greater responsibilities to help support the company’s growth objectives.



An ideal candidate is someone that follows the values of Yusen:

  • Creative – strive to develop better ways of working – then act on them and share them with colleagues
  • Committed – build relationships, show your dedication to qualify and get every detail right
  • Connected – be open and transparent in the way you work and make sure you truly understand your customers’ challenges


Don’t miss out on this opportunity to learn new skills and start an exciting new career.


The Import Agent I (NVOCC) is responsible for the processing of freight shipments imported into the US via ocean carriers. The Import Agent is engaged in the preparation of files, distribution of documents and collection of funds associated with the breakdown (break bulk) of import consolidations.

Essential Duties and Responsibilities:

  • Efficiently handle freight shipments for the agent’s respective accounts including verifying system generated information with actual documents to ensure accuracy.
  • Maintain files: enter file data, including but not limited to – opening the file, entering and updating online system with applicable data elements, billing each file -provide accurate job costing, issuing applicable forms and documents, and closing the file as per departmental guidelines.
  • Communicate clearly, timely and effectively with overseas offices, agents, customers and domestic vendors. – notify arrival of shipments, distribute documentation, track movement of shipment from origin to destination which may involve arranging release and delivery at destination according to customer requirements. Issue delivery order to carrier, monitor timely delivery and obtain POD.
  • If necessary, complete In-bond moves, included but not limited to: IT’s and Permit to Transfer.
  • Answer all customer inquiries in accordance with policy standards.
  • Ensure each file’s payables and receivables are completed and forwarded timely and as per customer requirements.
  • Perform basic troubleshooting to overcome challenges including basic research of route causes as well as escalation and engagement of management to resolve the issue.
  • Perform other duties and projects as assigned and requested.


Education and Experience:


  • High School Diploma/GED is required or equivalent combination of education and experience.
  • Previous work experience in an office-based job or other fast paced position that includes good organizational and multi-tasking skills.
  • Must possess excellent data entry skills and an aspiration to develop customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
  • Ability to learn the processes and terminology involved in international shipping from time of purchase order placement to delivery of cargo at ultimate destination.
  • Possess the ability to communicate professionally in writing and verbally with internal and external customers.
  • Working knowledge of Windows operating system and Microsoft software applications (i.e., Word, Excel and Outlook, etc.) required.
  • Previous experience working in a team environment including covering for co-workers during their absence preferred.
  • Previous experience with business software such as an ERP, inventory system or other similar internal company database a plus.
  • Ability to receive and understand direction from supervision and management
  • Ability to work shifts of at least (8) hour, and occasionally longer, (5) days per week


Essential Job Functions

  • Maintain regular and punctual attendance.
  • Work overtime as required/ assigned.
  • Use a computer for tasks such as communicating via email and preparing reports including MS Office.
  • Review and analyze data and information regarding the assigned customers shipment or other relevant reports.
  • Plan, prioritize and monitor various activities based on the different stages of the work process throughout the day.
  • Comply with all Company policies and procedures



The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.



Yusen offers a generous Employee Benefits Package including:

  • Medical, Dental, and Vision beginning the 1st of the month following start date
  • 401k with a company match
  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.


Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.


About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.



Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.