Hiring Now: Information Rights Officer Needed

Hello, we are hiring.

To be considered for this role, you must apply through the company’s website. We DO NOT accept CV’s.

The Parliamentary and Health Service Ombudsman (PHSO) is an independent national service. We make fair and final decisions on complaints about the NHS in England, UK Government departments and some other public organisations.

PHSO are at the forefront of stamping out social injustice and changing lives for the better. Our investigations lead to widespread improvements in public services and give people a voice when they feel they have not been treated fairly. Our work is driven by its values of independence, fairness, excellence and transparency.

Currently going through an exciting period of growth, we are looking to create an even more vibrant working environment and welcomes applications from candidates with a diverse background.

The Role

The role is working within a customer facing team, being the first point of contact for data requests and disclosures. As an Information Rights Officer you will proactively uphold and promote information rights by providing expert data protection and data transparency advice and guidance to PHSO colleagues, partners and external customers.

The Information Rights Officer will be responsible for:

  • Being an information rights expert, comfortably conducting reviews, dealing with persistent or vexatious individuals and find workable answers to difficult questions.
  • Dealing with requests including Freedom of Information, Data or Subject Access and newer rights now being exercised under GDPR such as the right to be forgotten (erasure) and to restrict processing.
  • Applying the law confidentially to complex cases and requests.
  • Championing transparency and information rights.
  • Being proactive and look for new ways of working to ensure that PHSO keeps pace with new legislative and technological development

The Successful Applicant will have:

  • Previous experience of working with information requests and data protection legislation.
  • Previous experience of working in a customer focused environment demonstrating empathy.
  • Excellent intellectual ability in order to analyse complex legislation and to be able to apply it to particular cases and situations.
  • Ability to work under pressure, prioritise and meet statutory deadlines in particular when handling information requests.

This is a great opportunity for someone who enjoys working with Information and Data, with good attention to detail and excellent communication skills to work with a range of stakeholders both internally and externally.

If you would like to learn more about the role, please contact

Closing Date – midnight on 15 January 2023

Interview Date – 27 and 30 January 2023

Our Benefits

At PHSO our motto is ‘live well, work well’ and to support this we offer a generous range of benefits. This includes:

  • Civil Service Pension scheme (minimum 26.6% employer contribution
  • Generous basic holiday entitlement of 30 days plus 2.5 extra-statutory holidays on top
  • Hybrid working with a minimum requirement to work from the office for 40% and the rest of your time at home. Our offices are based in Manchester city centre or London in Westminster.
  • Access to a wide variety of internal and external wellbeing support & programmes

Equality, Diversion, and Inclusion

We understand the importance of a workplace culture that values difference, where people feel they belong and have the tools to support them and their career development. We also recognise that a diverse workforce allows us to better reflect the communities we serve and understand their experiences so we can provide a service that meets their requirements.

Further information on our EDI Strategy, Employee Networks, and participation in the Disability Confident Scheme can be found in our job pack.

If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then this might be the opportunity for you. Please apply via this link.

Apply Here