Hello, we are hiring.
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The work of a customer service (Office Agent) Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company’s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
- High School diploma or GED
- Must have a valid driver’s license
- Must be at least 18 years of age if position requires driving cargo handling equipment
- Ability to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off
- Ability to read, write, fluently speak and understand the English language
ESSENTIAL JOB FUNCTIONS
- Ability to handle the stress of a fast-paced eight-hour shift
- Ability to learn PC skills and apply knowledge
- Ability to concentrate on detail
- Minimum typing speed of 30 WPM
- Reports to work on a regular and timely basis
- Ability to lift 70 lbs. No exceptions
- Ability to drive all cargo handling equipment
- Ability to step up to an above ground level
- Retrieve import/deliver export documents to and from aircraft
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