Hiring: Customer Service Advisor

RSA

Hello, we are hiring.

The Opportunity

Customer Service Advisor
RSA Motability – Liverpool
Full Time / Permanent positions – 35 hours per week
Starting Salary – £20,000

Multiple January 2023 start dates

The role will be a hybrid working arrangement split between our RSA Liverpool office – New Hall Place (Old Hall Street) and home.

Range of set work patterns including evenings and weekends.

The Role

Is helping customers and making a difference to their lives your passion? If it is then we want to hear from you!

RSA Motability is looking for great people who are passionate about providing excellent customer service to join our award-winning Contact Centre Team.

We provide the insurance for the Motability scheme which supports people with disabilities achieve greater independence through access to worry free motoring.

As a Customer Service Advisor, you are at the heart of our business and will be the first point of contact should our customers need you.

There will be initial training and support on site to ensure you are happy and confident in the role.
We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team.

Keep reading below to find out more about the role and what we can offer you!

About You:

• You need to be the kind of person that loves helping customers and making a difference every day. A great listener and communicator who can identify customers’ needs and provide a solution in a professional and empathetic way.

• You must be flexible to work a varied full-time 35-hour shift pattern which includes some evenings and weekends. We want to ensure that you are supported throughout the application process to enable you to be at your best.

• You will be part of a team and encouraged to perform to the best of your ability every day. You will be supported and made to feel part of the team by your colleagues who are also really passionate about what they do. We encourage employee voice and embrace new ideas and so should you!

• The initial training and ongoing learning, to ensure you are fully operational, will be office-based training to ensure successful induction into the role

Minimum skills and experience required

• Good verbal and written communication skills

• Have a warm and empathetic manner

• A passion for customer service and helping others!

Rewards & Benefits

We pride ourselves on looking after our customers and we know how to look after our people too. Our people are the key to our continued success, and we believe in rewarding them for their hard work and commitment. Here are some of the benefits you can expect from us:

Our leading benefits package includes:

• Starting salary of £20,000 per year

• Performance related bonus payments paid twice a year of up to 3.5% of your salary

• 25 days’ holiday

• Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%

• Life Assurance 10 times base salary

• Unfunded flexible benefits package including Childcare vouchers, Gymflex, Cycle to work scheme and retail vouchers plus many more.

About Us

A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers, and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

Our commitment to diversity is sincere, continually growing and led right from the top.
RSA takes pride in being accessible to all. We welcome applications regardless of gender, age, sexual orientation, disability, race, marital status, ethnic origin, religion, or social class. We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.

If you require flexibility in when, where or how you work, we’d love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.

Our Values

Integrity – Be honest, open and fair. Set high standards. Stand up for what is right.

Respect – Be kind. See diversity as a strength. Be inclusive and collaborate.

Customer Driven – Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

Excellence – Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

Generosity – Help others. Protect the environment. Make our communities more resilient.

Apply Now.

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