The Language Liaison is responsible for converting physicians’ advice and diagnoses, written patient information, pharmacological instructions, and hospitals’ information and protocols into a second language. The position entails the communication between hospital staff, families, and patients by listening to professionals and translating verbatim patients’ responses back to the professionals, using proper medical terminology. Functions may involve translating information such as the reason for medical visit, translation during family sessions, providing drug information, past medical history and family medical history, and scheduling follow-up appointments. The Language Liaison also assist with PI Director with data entry and analysis related to systemic improvements and risk management.

QualificationsQUALIFICATIONS REQUIRED:

Education:  High school diploma; a degree or completion of medical assistant program may be beneficial Bachelor’s Degree in Psychology or related field is required.

Experience:  Acute in-patient experience working with children, adolescents and/or adults strongly preferred.

Licensure/Certification: Certification through an Agency or National Board of Certification for Medical Interpreters (CMI) preferred.

Knowledge/Skills: Must be fluent in two languages (Spanish/English). Possess knowledge of general and psychiatric group processes, therapeutic relationships and processes, age specific growth and development, crisis and behavioral management. Must be self-motivated, results-orientated individual who is customer focused with a positive attitude. Must be able to work with clients that have poor social skills, suffer from substance abuse and a variety of mental illnesses.

ESSENTIAL JOB FUNCTIONS:

The Essential Job Functions are defined as the fundamental job-related duties that are necessary to the position.  An employee is deemed qualified for this position if he or she can perform the following duties with or without accommodations:

• Conduct general and medical interpretation to staff, patients, and their families
• Note down and monitor interpretation activities according to hospital standards
• May be asked to translate written documents
• Always give reports to a Manager or Supervisor
• Observe obtain, and receive information from all relevant sources
• Audit, Compile, Calculate, Code, Tabulate, Enter, or verify information or data
• Ensure patient confidentiality
• Perform all crisis intervention techniques (verbal and physical) and respond to code situations
• Assist patient with Activities of Daily Living (ADL’s) when necessary
• Provide 1:1 patient observation, conduct rounds and facilitate patient groups as necessary

NONESSENTIAL JOB FUNCTIONS:

• Maintain a clean work setting and milieu
• Assist in the transporting of patients to and from the hospital when needed
• Performing vital signs on patients
• Perform other duties as assigned.

SUCCESS FACTORS/JOB COMPETENCIES:

• Positive therapeutic relationships and interventions with patients
• Service Excellence with all customers
• Ability to use least restrictive measures
• Clear and concise documentation
• Adherence to Hospital Attendance policies and Code of Conduct

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Environmental Conditions: Exposure to psychiatric patients who may exhibit violent/aggressive behavior. Potential for exposure to communicable diseases, blood/body fluids and other hazardous waste. General hospital environment.

Physical Demands: Ability to communicate verbally and in writing.  Physical agility to manage patients during physical interventions. Push, pull and lift up to 40 pounds. Intermittent sitting; prolonged standing, walking, bending and stooping. Ability to perform visual and auditory observation of patients.  Drug and alcohol free as evidenced by negative results of post-offer, pre-employment  urine drug screen.

PERFORMANCE STANDARDS:

90 Day performance evaluation

Annual Performance Appraisal

Ongoing support from supervisor

Supervision Exercised: None                  

Line of Promotion: Program Specialist

Job Classification: Non-Exempt; Hours vary based on staffing needs and include day, evening, night and weekend shifts.

To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this job description. The specifications listed below are representative of the knowledge, skill, and ability to meet the minimum requirements for this position. Staff must demonstrate flexibility for reassignment providing care to varied populations including children, adolescents, and adults.  This job description in no way states or implies that these are the only duties to be performed by this employee.  The Language Liaison will be required to follow any other instructions and to perform any other duties requested by the Director of Risk/PI or DON.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

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