Customer Service Representative

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By Edet

Customer Service Representative

Job Responsibilities:


Work in a fast-paced environment with heavy order entry and phone volume, while having the ability to professionally and effectively communicate through e-mails and over the phone

Process data entry for a high volume of inbound orders while paying close attention to various pricing programs and special delivery requests

Resolve order issues, back orders, product information requests and other customer concerns

Develop relationships with customers and sales team with a customer-centric service attitude, mentality and focus

Collaborate with customer service team to ensure all customer needs are met in a timely manner

Demonstrate the ability to adapt to changing circumstances


Experience working in wholesale industry

Expert level of organization and multi-tasking, with the ability to continually re-prioritize throughout the course of the day

Excellent math skills to support quantity conversions during the order process

Data entry skills with both speed and accuracy

Positive and pleasant attitude to support working with our customers, department staff, sales personnel and other teams

A strong sense of responsibility to follow through to fully complete tasks and go beyond to satisfy our customers

A team player willing to collaborate with the team to ensure all department needs have been met

Attention to detail orientated

Interested candidates please submit your application with resume attached.

We are an Equal Employment Opportunity employer.

Job Type: Full-time


  • 8 hour shift
  • Monday to Friday


  • High school or equivalent
  • College degree (Preferred)


  • Customer Service: 2 years (Required)
  • SAP Business One user or another ERP system


  • English
  • Spanish a plus


· Reliable transportation

Royal Industries Inc.

About Royal Industries Inc.:

Royal Industries, Inc. is an innovative leader in the Foodservice Industry, serving a nationwide market as furniture manufacturers and importers of commercial foodservice products for the restaurant, hospitality and institutional industries. We have now moved to our new 100,000 sq. ft. shipping and manufacturing facility to serve you better.

Our commitment is to the highest standard for all our manufactured products assuring Customers that we use only the highest quality materials and construction techniques.

Our goal is 100% Customer satisfaction. Our friendly and dependable staff will assist you in every way possible. We always strive to be responsive to our Customer’s needs, and take pride in building enduring and professional relationships.

Royal Industries, Inc.