Customer Service Representative
We are seeking a Customer Service Representative (CSR) to join our organization. The CSR is responsible for facilitating the order process from start to finish. Additional responsibilities include product marketing, literature and warranty support. This is a high-visibility position, and we are seeking a candidate with organizational skills who is eager to learn and contribute immediately.
- Handle customer inquiries via phone or email
- Forward referrals to Sales personnel and/or distributors for follow up
- Provide product information and pricing to distributors
- Support Sales Managers by forwarding on customer information and new client requests
- Process customer orders, provide order acknowledgements, verify order status
- Prepare freight quotes, generate shipping documents and distribute shipping notifications
- Support the Technical Support Manager in processing warranty claims and repairs
- Troubleshoot and resolve order and shipping issues
- Document and update customer records on ERP system
- General office duties – filing, answering phones and assisting at corporate events, etc.
- Associated Degree or higher, with 2-3 years’ experience in a customer service role
- Work experience in a commercial manufacturing and distributor environment. Experience with HVAC products is preferred, but not necessary
- Strong communication and organizational skills
- Experience with graphics software such as Adobe, Corel or Publisher
- Working knowledge of Microsoft Office; Outlook, Word and Excel
- ERP experience in data entry and report generation, experience with SAGE (MAS 100) is a plus
About Oceanaire, Inc.:
With over 25 years of experience in portable cooling and heating, OceanAire offers the industry’s broadest line of commercial products that are used for temporary cooling and heating. Our products are well recognized in the rental market and are sold through a network of distributors in the USA and Canada. We are continually focused on our customers’ needs while providing the right product for the job. Our team of professionals strives to deliver the best customer experience with service and support after the sale.