Customer Service Administrator – IntelliScript (Remote)
**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .
We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first. The Gale Academic Library Sales Consultant (Inside Sales Representative) achieves financial targets through developing and maintaining sales of Gale digital and print products to public libraries in a multi-state territory.
**What You’ll Do:**
+ Create and implement sales plans, strategies, and tactics for the territory. + Increase sales through identifying customers’ needs, matching Gale products to those needs, preparing and delivering sales presentations, writing proposals, creating quotes, and closing sales. + Secure and conduct a minimum of 20 dials/6 presentations per day. + Follow up on marketing qualified leads (MQLs) within 48 hours of receipt. + Prioritize opportunities, and efficiently follow through all stages of the sales cycle to conclusion. + Manage territory pipeline and provide accurate monthly forecasts. + Represent Gale at key industry events such as conferences, exhibitions, and trade shows as needed. + Cultivate and maintain extensive product knowledge of a large and growing product list + Provide detailed sales reports and maintain customer and sales information via CRM systems + Utilize sales tools and technology as part of territory planning and sales process (tools include Salesforce, Tableau, Vidyard, Zoom, Calendly etc.) + Uncover opportunities and solicit information from public librarians, subject librarians, and researchers through effective questioning and listening + Work closely with the sales team and with other departments such as marketing, customer success, customer care, subscription renewals, sales enablement, and product development.
**Skills You’ll Need:**
+ College degree + A customer-focused attitude with a consultative approach to selling + Excellent interpersonal skills with the ability to maintain relationships between key stakeholders such as academics and librarians + The ability to communicate with all levels of personnel both internally and externally + Flexibility to adapt sales approach to suit the customer and product + Strong organizational skills with an enthusiastic and self-motivated approach + Excellent written and presentation skills + Ability to absorb and maintain extensive product knowledge + Proficient MS Office skills
+ Sales experience and track record of consistently hitting plan. + Sales experience within the Library/Publishing Industry + Comfort with virtual selling and remote customer engagement
At Gale, a Cengage company, we deliver essential content through the power of technology to help researchers and learners to achieve their goals. As a Gale employee, you will change the way learners connect with libraries. Together with our partners at libraries and in academic communities around the world, you will play a role in empowering people to become better at school, work and life. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO\_Policy\_Statement\_January\_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at +1 (617) 289-7917.
If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email email@example.com to receive compensation information for this role. Be sure to include this posting’s job ID in the subject line of the email to help ensure a timely response.
**About Cengage** **Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.