Customer Care Representative II – Remote (FL, MA, MN, TN)

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By Edet

Customer Care Representative II – Remote (FL, MA, MN, TN)

Careers That Change Lives
The Customer Support Representative will work with hospitals, clinics, customers/patients, and Medtronic sales reps to fulfill orders. You will interact with multiple internal business partners in supply chain, compliance, finance, and others to achieve shared goals. You will manage order-fulfillment by coordinating orders submitted by phone, email, fax, and electronic methods. Your ability to navigate between multiple technology tools, and learn SAP, an Enterprise Resource Planning System used world-wide, will ensure your success. Our customers and sales reps will rely on you to provide solutions to problem situations, ensuring we deliver service designed to meet patients’ needs.
We seek out and hire a diverse workforce at every level. We need fresh ideas and inclusive insights to continue to be an innovative industry leader – that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
Additional Position Information:
  • The work hours for this role are 9:30am-6:30pm Central Time. Overtime may be required during fiscal quarter end and as needed to address high workloads.
  • This position will be remote but employees must reside and be able to commute to one of the following four locations; Fridley, Minnesota; Jacksonville, Florida; Memphis, Tennessee; or Mansfield, Massachusetts as needed.
  • The target start date for this position is February 27, 2023.
  • The set pay rate for this role is $18/hour.
A Day in the Life
  • Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
  • May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
  • May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
  • May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
Must Have: Minimum Requirements
To be considered for this role, please ensure the minimum requirements are evident on your resume.
  • High School Diploma or equivalent required
  • 2 years of prior work experience in customer service or customer support related roles
Nice to Have
  • Previous customer service experience in the medical device industry
  • Prior knowledge of Medtronic products and therapies
  • Excellent customer service skills and motivation to understand customers’ needs and deliver efficient solutions
  • Ability to work well and provide great customer service in high pressure situations with a positive and professional demeanor
  • Skilled at computer navigation; ability to work in multiple applications simultaneously
  • Proficiency working with Microsoft Office applications (Word,  Excel, PowerPoint, Outlook)
  • Strong communication skills; clear and effective written and verbal
  • English fluency; reading, writing and speaking
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
  We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to be independently mobile.  The employee is also required to interact with a computer and communicate with peers and co-workers.
Additional Information
  • Posting Date: Dec 22, 2022
  • Travel: No





Rice, MN