We hire people, not positions. That’s because at Genesis, we put people first, and that includes our customers, partners, and employees.

Genesis is the national leader in non-prime credit card. We serve millions of customers, and we’re fair and transparent in all interactions.

As a company grounded in entrepreneurship, we’re looking to expand our team and are looking for people who foster innovation and strive to make an impact.

Join the nation’s leader in second-look financing as our Assist Queue Representative!

***Remote opportunity available, must be in or near the Beaverton, OR area***

Our Assist Queue Representatives provides a top-tier customer experience. We are responsible for supporting our customers by identifying and problem-solving escalated concerns. We provide in-depth training that may last up to 5 weeks before transitioning you to working with more senior peers. Scheduled workdays are typically 8 hours a day, with schedules Sunday – Saturday from 6:00am – 6:00pm PST.

Check out our Spotify account to hear what it’s like to work at Genesis: https://open.spotify.com/episode/0QmpC31c3hlhhrTKRxUkGF

Responsibilities

As our Assist Queue Representative you will:

• Handle advanced and/or escalated calls typically focused on collections or customer service activity; must demonstrate an advanced level of problem solving.
• Ensure account history, notes, and required paperwork and/or systems processing have been complete; quickly reviews all previous interactions (recent and historical) with the customer and uses this in decision-making process.
• Follow through to ensure any required forms and associated paperwork have been completed; spot check the agents’ work to ensure appropriate activities have been completed.
• Perform all tasks and other associated duties strictly complying with FDCPA/SDCPA rules and guidelines.
• Assists with training agents and/or providing input to the appropriate manager regarding training opportunities.
• Handle special projects for the department as assigned.
• Other duties as assigned.
• Adhere to performance standards.
• May be asked to work nights and weekends due to business needs.

These duties must be performed with or without reasonable accommodation.

Qualifications

Requirements:

• High school diploma or GED.
• Advanced knowledge of GFS systems, processes, and procedures.
• 3 years working in a complex call center inbound/outbound environment.
• Experience with highly complex and/or escalated calls required.
• Strong oral and written communication skills.
• Strong organizational skills and a high degree of detail orientation.
• Ability to work in a team environment.
• Ability to work in a fast-paced office environment.
• Ability to work a flexible schedule or varying shifts.
• Ability to sit for long periods of time.
• Negotiation skills.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we’re looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

What’s In It For You:

• Health insurance including individual and family Medical, Dental and Vision insurance
• Relax and recharge with Paid Time Off (PTO) Program; plus 6 paid holidays and 3 paid floating holidays.
• Financial health with 401k plus employer match up to 4%
• Take care of your well-being through Wellness perks
• We invest in your future through Tuition Reimbursement and ongoing Learning & Development
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability

Genesis Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.